Our Story

Preme is based in Oregon and we build all of our wheels in-house by hand to exacting standards. We know that it’s important for you to find a wheelset that fits your style. That’s why we offer a wide array of wheel options through our Founders Wheels and give you the choice to design a personalized wheelset through our Designed by You wheel configuration tool.

True Tubeless

We developed the industry’s only True Tubeless wheel building technique to improve the reliability of tubeless wheels. Preme wheels are the only wheels on the market that don’t need rim tape or other work arounds to hide the large holes designed into all other rims.

As a result of our pursuit to build the highest quality wheels on the market, Preme wheels are stronger, more reliable, and easier to maintain over the life of the wheels.

Warranty & Service Information

Our wheels are warrantied by a three-year guarantee against manufacturing or material defects. Unfortunately, the warranty does not extend to issues you may encounter due to crashes, misuse, or normal wear and tear.

If you believe that you have a warranty claim or if you have damaged your wheels and need them repaired or replaced, let us know by contacting Customer Service and we will work with you to determine the best option for returning your wheels to service.

Shipping & Lead Times

Shipping cost on orders totaling less than $100 is a flat $5. Orders $100 or more ship free.

Lead times on Founders Edition wheels are 10 business days. For Designed by You wheels, lead times range from 6-8 weeks.

Tire, tools, and tubeless supplies orders ship within 2 business days of when orders are placed.

Returns

Founders wheels may be returned within 30 days of receipt for any reason. Customers are responsible for return shipping costs. Please reach out to Customer Service prior to returning your wheels to receive a RMA for your return.

Designed by You wheels may not be returned. If you experience an issue with your wheels, contact us through Customer Service to determine a resolution to the problem.

Unopened, undamaged, and unused tires, tools, and tubeless supplies may be returned within 30 days of receipt for any reason. Customers are responsible for return shipping costs. Please contact us through Customer Service prior to returning your item to receive a RMA for your return.

Refunds on returned items will be processed after we have received the returned item.

Our Contact Information

Should you need to contact us, we may be reached by email, phone, or mail. Contact information is as follows:

Email: [email protected]

Phone: 1-800-766-9405

Mailing Address: PO Box 5632, Portland, OR 97228